Recipient Guide

 

How does it work?

Sign up to the AID:Tech Transparency Engine platform and receive remittances from friends and family in a quick and transparent way.

Once you receive a remittance payment, you can use the available balance to obtain the goods and services your need in store or online. Records of transactions logged on the blockchain are used to automatically build your personal history and to send real-time notifications to your remittance sender.

How do I register as recipient?

Register online –

Register with a valid email address, mobile number and password. You will be asked to accept the Terms & Conditions.

When you register, you will be asked to verify your email address. Click on the link in the verification email, or cut and paste it into your browser, and you will be shown a page confirming when your registration is complete and verified.

At your first login, you'll also be asked to provide additional information and/or documentation to complete the full verification process. The verification process may vary in duration, please await an ‘account verification’ email before accepting sales.

Recipient Register.jpg

Register in-person –

Registration in-person is where administrators assign you with a digital ID by completing the process on your behalf. 

To register in person, you will be required to provide contact information and, in some cases, support documentation. If this is case, you will be notified ahead of time. An in-person registration does not require further verification. With an account you can immediately begin to receive digital entitlements and make payments in store.

However, to be able to make purchases online, you require an online account. Follow the instructions in the confirmation email sent to your after the in-person registration process to complete the process.

Why do I need to register and sign in.

You need to register in order to receive digital entitlements, notifications and access your personalised account history.

How do I start making purchases?

You can make purchases using the available balance in your account. This balance is automatically updated every time you receive a new remittance payment. You can obtain the goods and services you need online or in-store.

Online –

In your Transparency Engine account, select ‘Make Payment’. This will prompt your to search/select the merchant you wish to shop from.  Proceed with the purchase by entering values for the items you wish to purchase and complete the checkout process. 

Select Merchant.jpg

In-store –

When making a purchase in-store, merchant will ask to scan your ID at checkout. Your ID is a unique QR code available by clicking 'My ID'.  This allows the merchant to verify your identity and proceed with the purchase. Finally, complete your purchase using your 4-digit pin.

Enter Pin.jpg

Once your purchase is complete, both your and the merchant's dashboard will update to show the latest balance. Record of the transaction will be automatically made which will also trigger a notification to your remittance sender.

I did not receive my verification email/SMS.

For email verification, make sure you are connected to the internet. Please check that that communication is not restricted by VPN or firewall. You can also do a search for emails from verification@aid.technology. Lastly, please make sure you are checking the same email account as the one used for registration.

For SMS verification, please make sure you are connected to your data/wireless service. Please check that that communication is not restricted by VPN or firewall. Lastly, please check that you have entered the correct country code and phone number at registration.

How do I manage my privacy?

Once you have logged in, click on your avatar image and select 'My Settings'. The 'Privacy' tab will display a range of options including what personal information is publicly displayed. You can also manage your communications preference, such as how you would be contacted - by phone, email or text message.

What about multi-factor authentication?

AID:Tech's Transparency Engine platform offers the option of multi-factor authentication. By visiting 'My Settings', 'MFA Settings' offers a choice of verification methods; SMS verification or to use Google Authenticator. Enable your choice of MFA by sliding the switcher and follow the instructions. Once your MFA settings is updated, you will be asked to enter the respective code at your next login. 

How do I update my information on my account?

You can update your information, including mobile number by visiting ‘My Settings’ after signing into your account.

I still need to contact support, what do I do?

Please contact us here.